Tag Archives: feedback

Testimonials: now I have one, what do I do with it?

You have a client testimonial and you know that using your client’s words in your

Whose opinion really matters when getting feedback on my content?

Putting content you created out into the world can feel a little scary. It can

How do I deal with someone leaving a negative review for my firm online?

Getting a negative review feels either frustrating or scary or both. I’m presuming the review

How to give valuable feedback to your marketing team

Whether you’ve got an outsourced team or someone in your office managing your marketing, it’s

We are thinking of offering a referral programme to our clients. Seen this work anywhere else?

Several accountants have asked me about referral programmes lately. One client in Canada said, “We

Woop! It’s live! …And it’s definitely not perfect.

Ta-daaa! We’ve launched our new website, complete with new branding. We’ve been working on clients’

How to help your designer help you

Accountants are often challenged by how to give feedback to designers, web developers, and marketers