customer service Archives

This concept of separating “advisory services” from “accounting services” is one I’m not a fan

Accountancy firm marketing success is directly tied to the understanding your entire team have about

The expectations that your clients (and prospects) have about communication with their accountant are that

“Strike a light, guv’nor! I ran down the old apples and pears this mornin’ and

How do you act when you’re around your small business clients? Do they get to

If only you could know exactly how your clients feel. Good news: I can tell

We’re all familiar with the ‘ABCD’ ranking for clients. “A” clients are top tier, deserving

It can be tricky to know what people like about you. But as we said

We know that it hurts to spend resources on marketing while staying profitable, especially when

I will admit this: as a marketer, I make a terrible shopper. I’m constantly evaluating

This week’s tip, I am sad to say, is a real-world scenario that happened to

Smoke drifts lazily over the ruins of a dead city. The machines have won. And

Are your clients afraid to hear from you, their accountant? If you are only in

Your potential buyers are beginning to expect an instant response to everything. The 24-7, social

Being an accountant who is all things to all people does not work if you

Great Quote of The Day! “Everyone says they go the extra mile. Almost no one

As anyone reading this knows, I am a huge proponent of the opportunities available through